SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent napkins, I order for the second time. Order came quickly
A little wrinkled was, well matted
Good napkins. Cope with their task perfectly. No different from the usual from the store. What i especially liked, have no smell, it pleased.
Very good quality napkins, thin, perfectly absorbs fat. And the price is funny. Definitely recommend. Thanks to the store.
LUVRAISON long a month
For those who don't know what it is. These are rectangular paper (paper type tracing paper). These papers absorb skin fat well from the face. And the skin becomes more matte. They're not soaked in anything. Absorb well. At one time leaves 3-4 rectangle. There are no differences between different manufacturers in them. They're always the same for everyone. And the size is about always the same. The difference is only in price. So why pay more?)
Thank you store! I recommend! Excellent napkins.
Good napkins, went long, not tracked. Matting well, the price is penny.
All norms
Packaging is about to fall apart .. Very flimsy everything .. And curve to the same
Everything is as good as possible) thanks to the store
Napkins like napkins, nothing remarkable
They arrived in time and are like in description
Long goes
Did not come, money returned
fast shipping
All as in the description. Delivery is fast. Packs very thin mm 2. inside the thinnest blue paper
Delivery is very long, about 2,5 months (only because of this will not take more! Napkins thin at all, smell of mint and menthol
Gd
Napkins liked, thin, comfortable. Delivery to mosk. obl. Almost 2 months.
хорошие. 50 шт
спасибо. получила. замечательные салфетки буду заказывать ещё.
Пришли за два месяца
Супер
доставка долгая все в целости, все как в описании
убирает Жирный блеск
спасибо, все пришло! :)
Pour le prix , ça vaux le coup
Все ок.
Все замечательно. Пришли быстро. Рекомендую товар и продавца!
7.12 заказано, 7.02 положили в почтовый ящик. Упаковка чуть надорвана и помята,но это не страшно)
Салфетки хорошие, выручают иногда.
Салфетки шикарные! Притывают отлично (заказывала у др. продавца, салфетки были того же цвета, но глянцевые, впитывали плохо, прилипали к коже и рвались) заказала сразу 5 упаковок, чтоб надолго хватило. Количество салфеток в каждой пачке не считала, на вид прилично. НО доставка - просто ужас! Заказала 21.10, получила 29.01 - это ж 3 месяца. Если не срочно, можно и подождать, оно того стоит.
Не имеют запаха, а так все супер
соответствуют описанию.
Muy bien
Very useful item, if you have oily skin
Satisfied