SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
muy bien
Very fast. Good replacement
All as in the picture. thank you.
All right
Came in 11 daysThere is no smell, but the package was slightly crumpled. The product of the Shcha its price is good
Everything perfect
Good nozzles, fit the brushes Oral B
Excellent nozzles. Come quickly.
Good day, 3 stores did not bother, the goods are pre-war, the yakism is good, I do not move forward, I'm uniting for the goods.
The goods did not come. The money was returned
I order already several times, the goods are decent, and cheap enough
Quality is good, came quickly
Recommend
It came earlier for about a week. Awesome nozzle! Personally, I could not distinguish from the original. Average rigidity. Excellent sits like a native. There are colored rings on the ends, I somehow thought that they will not be and kept from the old attachments)) full of delight, did not expect such a quality, but I did
Excellent
Mail... I do not know how they deliver, but the PPC is long. The store is well done, he first extended the protection of the order, then agreed to open a dispute with the return of 1 ruble and veil, a week and brushes with me))))
Everything is super!
No use but I don't think it's too soft
Everything is perfect!
Helpful
I love this product! Works well with my Oral B toothbrush.
comme la description
The parcel "came" quickly. Everything works. Thank you.
Пришли быстро. С виду ничем не отличаются от оригинала, не считая надписи. Ещё не пробовала.
Everything is normal, it corresponds to the description. Seller recommend.
Accurate description. Very useful and good price
За 14 дней на Урал, продавцу спасибо, рекомендую
For 14 days to the Ural, thank you to the store, I recommend
All OK
The goods did not receive, the money was returned
Everything fine as always Thanks a lot.
The order came quite quickly, the quality at the level, already took similar, I recommend.
As in the picture, Oral B vitaliti approached. Bristles are medium soft.
Excellent! Thank you! Recommend!
Brushes are soft, the goods are quality, but the delivery is more than three months, opened a dispute, the store returned the money, but the nozzles still arrived, the money returned
Oooochen long shipping
it is best condition in cheapest tooth brush
Everything is OK.
40 days to Kiev. Perfectly approached the brush
the bristles are not super soft but they’re soft as compared to the original ones. fits perfectly an works fine too. shipping took about 2-3 weeks.
Good
Everything OK
Product never arrived but refunded
Very, very long (((
The nozzles perfectly approached our toothbrush. Thanks to the store.
Toothbrush is looking ok, but is big difference between this and original and price is the same!
i'm not satisfied. The toothbrushes are having rough brushes. i don't recomend!
Great. Delivery fast to the original oral Bi came up as a native
Brushes approached Oral-B. The degree of rigidity is very soft, keep it in mind (compared to the original).
Thank You