SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Feature:
Dear customer, your feedback is very important for us, If you have any questions about the shipping time & defective quality & items not received, please do contact us, we promise we will give you a satisfied answer & resolution. We greatly appreciate your 5-STAR POSITIVE feedback and please DO NOT leave negative feedback without asking for help.
The goods did not come. Although it is written that the goods arrived. After communicating with the store about the problem, he sent me the goods again. Very nice. I'll wait.
Not yet uzywalam
Thank you, quickly came
Thank you very much. Gel waited as a gift for Ng, received during. I recommend the appropriate store.
good
Although the goods did not come, I still put 5 stars for the honesty of the store.
Very bright pink
All right and fast recommend. The tube polygel and small and only 15 grams
The product corresponds to the description. Seller recommend.
Good Seth! Quality too!
Polygel is cool, soft, easy to smooth with a brush, in the sawdust is pleasant, sawed easily
Everything is cool .. but very little
Set took about a month to reach USA. Everything pictured in description is included- however I noticed that while they accurately list the amount of polygel in the tube (15g) they enlarge the photo of it next to the forms which gives the appearance of a larger amount. Seems somewhat deceptive. I have not had the chance to use product yet, will update review after doing so.
Without missing living well both arrived. Shipping is just came in just one month. think more quickly arrival, Manual also enclosed the driving video look can easily and dont think.
Never got it! Money returned
I haven't received the order /after 70 days/, but the store quickly refound the money back
The liquid spilled a little from under the cap. And so everything is fine
Tube maaalenkiy. The brush is visually normal. Pusher is roughly made. Shorter corresponds to an inexpensive price.
très petit
Three good
Fast shipping, recommend.
Very small.
Nagyon hamar megérkezett sértlenlenile!
I don't know, I haven't tried it yet
Everything ok
All as in the scripture
Good overall but the frost is quite small
Посылка пришла через 2 недели, маленький красивый тюбик, мой первый заказ и я довольна
Everything exactly to the very good product image I recommend!
Ok
exelent
It's too liquid so you have to dry it fast. It's the second time I buy it and it's not my favorite but for the price you can't complain. It takes more than 2 months to arrive
Basque good
Delivery to Ukraine very quickly. After 2 weeks, the goods came. Only a little gel is damaged, we will see how it will be in the sock.
i did a bad job......but the polygel is super easy to work with