SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They smell very good they arrived fast
very fast thank you
Very nice, but kiepsko secured for shipping time-in pack is protection film, but unfortunately for thin; if was in bubble sure anything by them sie do happen and so-2 PCs with 6 Future slightly wgniecione and with 1 odpadła bow and lettering. Thankfully gave up it stick; the dents in serduszku unfortunately nothing will help you wish. Generally I am glad and recommend buying.
Item not received. The store did not answer the questions. Money returned through dispute
ok Labai maza dezute
Not like soap, more than decoration, there are not smell nice, nothing exactly, only as a decoration
Not bad, it came in a month
slow shipping and one defective box. otherwise fine.
Small but nice
Amazing product, I would recommend the store.
Nice florets cute fragrance but unfortunately packaging is terribly crushed, unfortunately not suitable for gift. Shipment attributed was in plain bag and because of this goods looks so not otherwise
Nice performance. My view not pachną florets.
Come all OK. The box did not crumple, the flowers are in order
Au sosit într-un timp record. Multumesc!
smaller than i think
I bought a gift, so I will not test :) But it looks beautiful!
Very nice, very cute colors, although the scent is very light.
The goods came quickly with the store did not communicate. The box liked more of the colors themselves)
Very beautiful sets, a little smaller than expected, but beautiful indeed, nice mild fragrance, fast shipping
My order has been sent after a few days. Shipment delivered very quickly. Goods as in the description. The store does not respond to the message - it is sad.
Parfait Reçu rapidement, colis bien emballé. Très joli article comme sur la photo. J'avais laissé un message au vendeur lors de la commande je n'ai jamais eu de reponse.
Красивый набор,запах приятный.
Очень красивые, мне понравились. Закажу ещё. С продавцом не общалась. Поэтому только одна звезда.
entrega rapida y muy hermoso el producto, pedí otro paquete , pero aun no me llega, ha llegado 1 de 2, espero pronto llegue mi otro paquete :)
Drugi raz zamawiam i są super najlepiej nadają się do ozdoby do stania mało pachną
livré en 19 jours. jolies boites mais pas encore essayé les fleurs de savon.
Думала сам наборчик будет больше, посылка долговато шла, где-то месяц, а так всё аккуратно. Положили в почтовый ящик.
Fast shipping, great product, thanks store
Посылка не пришла, но продавец вернул деньги.
Great goods, and ULTRA fast delivery! Not my first order with this store, and again it was simply a super great transaction!
Заказывала 2 раз!Спасибо!
I am happy with the purchase. It's as described. The Seller took their time to ship the order (or at least input the information into tracking) but it arrived after a month (which is quickly to where I live). The smell is very faint but nice. The parcel was not bubble wrapped nor anything but the metal tin survived with little to no damage. One flower in one of 5 boxes I ordered looks bad but it's okay since I took 1 extra just in case. I'm going to use it as gift boxes to my girlfriends. I recommend this product :)
All right. Rose beautiful smell. Thanks
wszystko okej. niestety nie pachną
Llegaron muy bien, idénticos a las fotos y son muy bonitos, lo malo, son más pequeños de lo esperado y llegaron muy maltratados, espero que para los próximos pedidos el vendedor empaque mejor los pedidos.