SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Стразы отстой пластмасса толстые,не знаю куда использовать....только коробка хорошая.
Посылка потерялась в пути. Продавец вернул деньги.
well packaged. thank you
Стразики суппер!!!
Great product
Товар не пришёл, жаль.Вернули деньги
товар супер, долгая доставка, не вовремя
стразы супер,доставкв1,5 месяца
хорошие стразики диаметром примерно1,5мм. яркие цвета, хорошо блестят
доставка очень долгая
Стразы не стекло, но токие как я хотела маленькие, я довольно. Продовца саветую.
Упаковано в простую бумагу , стразы мелкие , так в принципе все хорошо
Very tiny but beautiful
exactly as described! Very happy with these!
money was refunded which is quite disappointing as I would rather have the items on hand.
The goods were received, although not without difficulties. Should have come in a United Parcel, eventually came later and separately. Well, at least they gave it! United parcels are the most dangerous and steal from them and missing goods. The rhinestones themselves are very small, I just needed them. By number, by eye, it seems that there are very few. The box itself is not sealed, the rhinestones can fly out of it or get into the next compartment. It was packed well, nothing was confused, so it is also not critical.
Cool and out of a lot!! everything came whole and very quickly!!
Um... Well, for such a price, will do.
Great thanks to the store for the good packing and timely delivery. In size, which was required. I did not communicate with the seller.
I liked, beautiful)
3000 rhinestones in my order is definitely not. For this, I reduce one star. But in general, everything is fine.
i dont think there are 3000pieces. but for this price doesnt even matter. really good box as all the colours are separated in their own tiny compartment
10/10
Not particularly bright
Good product
Totally kids
Yet unused
Strasiki straight very small! It does not seem that there are 3000 of them, but in principle, for such a price, it's not even bad)
Good small rhinestones, came for a month, took for 85,48, and in our city just a box for rhinestones for 100, and here a box and rhinestones))) I advise you to buy.
At the top
Beautiful
It was what I expected.
Top
Amei meu produto!!! Além de lindo como anunciando, foi entregue super rápido!!! Chegou em apenas 11 dias aqui no Brasil! Super indico o vendedor!!! Certamente comprarei com ele novamente!
My package arrived open with two more products I ordered Actually avía pedido 4 products in the same store And I only received 3 in total I missed one and since the package arrived open according to the store I hand it in the wrong direction where they opened the package The products that came excellent but I'm missing one
Delivery to the city of korenovsk Krasnodar territory within a month. The track number of the parcel was tracked to the destination, because. Went with other goods.
Arrived early and in perfect condition!
I like all colors
Alles okay
Average
Beautiful!
I arrive before and in excellent condition, great service and kindness of the store
Very nice. Accurate description. Very good packed. Tnx.
Hi, thanks for ordering! Everything arrived right and fast here in Brazil. The pieces are all wonderful as the photos and description show!!! Thank you very much and I'll be back for the next purchase, You are the best!
Everything corresponds to the description
Excellent goods
Good condition
Good rhinestones, match the description.
On top!
Rhinestones are very small, but nothing terrible will come in handy)