SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product! I am very pleased by the store! Thank you very much! Everything is as described! Product quality is great! Sellers communication is great!
The delivery was delayed but it was by my country's mail.
It took a long time, passed the date indicates
Very good product
Good like always
I didn t try it yet. I hope it will be good for my foot.
Thank you very much. Everything is super
جميل جدا وفعال
very nice love it,worked as prescribed
The order took four months, I was communicating with the store and responding quickly asking for forgiveness and trying to solve the problem. The product arrived in good condition and is exactly what is promised.
The product is good, it was about 74 days to arrive.
Reçu pas encore testé
I received my order after the second week.
I just used it apparently not bad
I arrive but I haven't tried it yet! But if I get there very well!
<2en> Nagyon csip de bevàllt
Looks the same as the photo, it came well sealed. I don't prove it yet, I hope it works.
Very good the second day I started to fall skin
Good Product stinks but somewhat.
satisfied with products
The goods came in time, has not yet used
Mega fast delivery
It works perfect
Excellent. For a week, the skin is being renewed. Then you see the result, although at first the feet don't look cute as their skin falls off.
Super fast shipping order is not the first time
As I said with the ginseng foot mask I hope this one is as strong with the scent, I won’t be able to tell if the mask itself works till the allotted time for it to take effect is done.
After using soft feet, I recommend everyone, just do miracles, The goods came very quickly. Thank you store-5 stars
Everything came! I didn't!
For a long time I did not think and decided to immediately try. Mask super heels and right soft, the feeling is just gorgeous. I will order more. I recommend!
Leave your feet feeling soft and smooth.
They work so well thanks so much
produkt zgodny z opisem.
It was so good really work it clean all my dry skin
Works how it must these masks I buyed for second time so is good
а Баку посылка шла долго больше месяца как получила сразу решила испробывать результат пока низнаю какой будет. заказала с ромашкой аромат супер.
Доставка очень долгая, больше трёх месяцев, описанию соответствует
will see how it works
fast delivery, thanks
Товар не пришёл ,продавец вернул деньги
Llego en 20 dias, falta probar
12 Mart sipariş tarihi 24 Nisan da İstanbul a adresime ulaştı, paket sorunsuz, denedikten sonra tekrar yazacağım, satıcıya teşekkürler satınalma da ve kargoda sıkıntı yok