SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came all the whole, before these socks used, I liked it, by the summer I will do more
I take not the first time, I really like...
I order not the first time
3 times I order. Thanks to the store. Order quickly arrived
The goods did not come, but the store returned the money
Socks came in. I'll try to write off the result
I order 2 times, they help me
Take a second time. Really liked. The first time I held a little less than 2 hours. The next day the result is visible, the skin begins to flake. This time I'll try to hold longer. Shipping 2 weeks
Take a second time. Good thing. But the road is long.
Order Received, everything is fine, how it works to write off later!!!!!!!!!!!!!!!!!!!
Shipping super fast. How I use to add feedback.
It came safe and sound. in the case did not try.
good
Effect the next day. The result is satisfied. Only long waited for the parcel. Impression of socks-delighted
It took 20 days to moscow.
I order not the first time, the quality and effect like. The parcel came quickly, the socks are super, the skin is updated.
Хорошие носочки. Доставка до Москвы полтора месяца
Классные носочки! Второй раз заказываю. Пришли довольно быстро
доставка очень длительная,нот пришло,пока не пользовались
Так и не получил,вины продавца нет,по треку прибыл в страну,значит почта России спиз-ла. Открыл спор деньги вернули. ПРОДАВЦА РЕКОМЕНДУЮ,общался всю дорогу до конца спора просил подождать, я бы подождал но где гарантия.
Еще не пробовала, но на вид все замечательно! рекомендую
очень вежливый продавец , рекомендую! в деле пока не пробовала
Маска пришла,бросили в почтовый ящик...ещё не пробовала
Product wasn't shipped after 7days. Had to extend proceeding time and contact the store. After that product was shipped immediately and safely delivered in less than one week. Product as described.
Отличная маска для ног.Хорошо отшелушивает грубую кожу.НЕ вызывает аллергии.Покупаю уже в очередной раз именно у этого продавца.Спасибо!!!
Понравились, заказала еще пару штук. Кожа слезала где то 1.5 недели
Упаковка целая. Инструкция на английском, сделала перевод. Всё понятно. Пока не пробовала в действии
Пока не использовала, дополню отзыв как попробую
Perfect. UK came in two weeks!
товар так и не пришел, скорее всеего виновата почта, деньги вернули
Заказываю третий раз! Все супер!
Very happy with my purchase
Thank you so much!
Заказ получен ONLY 5 STARS
Много раз покупаю
non ancora provato
пока не пробовала. дополню отзыв после эксплуатации. Доставка чуть больше месяца до МО Россия.
Работает.
Шло долго но продавец молодец общительный)))
Товар хороший! Заказываю не в первый раз!) эффект , конечно, не как на фото, но результат есть!)