SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Directions:
The goods did not come, but there was a refund
A thousand thanks.
Very fast delivery, the product is happy, I will take more
Very good shopping. Thank you
Good patches
Patches came, everything is packed neatly, in fact has not tried yet, but in appearance everything is fine
The product fully corresponds to the description. I ordered from this store several times, my wife really like these masks. Remove swelling, reduce dark circles under the eyes. The quality of the goods is excellent, the price is reasonable. Delivery is fast. Seller and I recommend the product!
Quickly delivered to moscow
Very quickly came to st. petersburg!!!
Norms
Reached within 28 days. i recommend the store.
The goods did not come, returned the money. For this 5 stars.
It came super fast. I'll try them.
The goods received during as promised. It's okay. I'll use it. Thank you store!
Not the first time i order these patches. Highly recommend
I use a month. In general, not bad, but those that i buy in moscow, you can leave for the night and, if during the day, they do not slip when you are actively moving. With these only in the relax position. Active substances are clearly present. In general, a solid four.
I did not expect that the order would come so quickly. I ordered 28.07. All packed. Whole. Thank you very much to the store. I recommend!
The goods did not come, the money was returned
I got it at the post office, it's okay.
The goods did not come. Very sorry. I believe he should have been good. The store on blame, in our mail steal scary. Boxes of goods just stand on the window sills and who want to take what you want. A third of the goods are not delivered.
Smell is not sharp, nice, like something moisturize, for such a price i advise
The parcel did not reach, the store returned the money.
The product very exact with the description. He arrived in good time, precise and punctual tracking. I'm in good shape. Since i use it i will make further comments. I highly recommend the store.
Did not come the goods. returned the money
Delivery 18 days to moscow. Patches well packed. I tried gold, pleasantly refresh and smooth fine wrinkles. Thank you store!
Labai geras dalykas ir gavau po 2 savaiciu. Rekomenduoju pardaveja ir aciu jam
wszystko super, szybka dostawa
Muy bien!! Conozco las doradas y me encantan! A ver que tal el resto
super
O produto chegou antes do prazo !!!! Ainda não usei !!!!
Great items - thank you
j ai reçu ma commande très vite j ai teste le produit et franchement j en suis contente pour une premier utilisation ma peau et lisse mes cerne et mes petite ride moins visible le produit et agréable sur la peau et tien bien qui ma parmi de faire mon ménage en même temps je les mis dans mon frigo pour plus de fraîcheur
Chegou muito rápido. Excelente!!!
Daha önce de bu satıcıdan aynı ürünü aldım, sık ve düzenli kullanmamama rağmen rahatlatıyor, tavsiye ederim
livraison rapide
Perfect. Fast shipping. Thank you
Патчи пробовала раньше. Эффект, конечно потрясающий. Не с первого раза, но на 2-й,3-й уже заметны изменения. Кстати, одни патчи, за счёт достаточного количества жидкости в пачке, можно использовать несколько раз. Мне хватает до 4-х.
Génial livraison rapide MERCI BEAUCOUP
frais ça fait du bien en espérant que ça marche a long terme
Thanks you very much.
Заказывала 14.02 пришло 25.03,пришло как в описании, за их действие пока ничего не могу сказать, не пробовала.
Poluchila, no ne probovala.
Very good products
produto muito bom. recomendo. o vendedor enviou bem rapido. pena que os correios do brasil esta cobrando R$15,00 pelo frete, entao compensa mais comprar quantidades maiores de uma so vez...
Заказываю второй раз. Доставка каждый раз 2 месяца до Ленинградской области. Мне нравится. Советую.
Как в описании, всё целое, заказом довольна.
заказываю не первый раз. отличные патчи
все супер
these are the best!
love them they are great for my skin around my eyes . ordered second time and will be ordering more for sure