SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's really fast
ואוווו simple מושלםםם packed well והכי matters came within one week only
Good thank you very much
All the colors are cool, I love it
Topp
The product do not come to me!!! Hangs במכס and got up to now promotional for him מהמוכר
Fast shipping, I arrived before the date. Good pigment. It is a good purchase!
Super!!! Two weeks delivery, the track was not tracked, did not communicate with the store. Packed very well, colors are very beautiful Thank you very much seller and thank you for the little prize
Thank you very much for the shipping, it's best fast שקיבלתי. Service excellent product amazing
מושלםםםםם thank you
Arrived very quickly - 18 days. It looks good. The box arrived wrinkled. At such a price, it is disappointing to receive a box in this condition. But everything inside is intact
very good
It was my dream and finally I bought, happySuper colors, excellent consistency, excellent pigmentation, perfectly dry .. byza, the tops are all super. Thank you venalisa you are the best❤& Middot;
There are two types. The salesman went on a trip. I asked you to check the bottom of $100. The salesman wait. Packed good. Kupuyu is not a floor once, the laketh is good. Termn appendices to 2025 rock. I recommend the product and the store.
Great
Perfect, i received it in one week after black friday to norway. its unbelievable and the quality is just fantastic. I buy again other colours and accessories.
excellent quality like always super recommend it thanks store for everything
Excellent product, arrived quickly, highly recommend!!
amazing products I bout second times. for all set . base ntop greats too. 9 days to NZ thank you
מושלםם arrived just as בתמונהההה מושלםםםםםם מושלםםםםם
All perfect, super fast shipping arrived in 48h. Very well sealed and all very detailed. Not yet tested but they seem to have good pigmentation. I'll buy insurance again☺️☺️
Have the three bags of ונליסה and I most satisfied שבעולם. Fast shipping, quality and colors and prices unbeatable.
Thank you
It's packed good, came after 3 weeks, product ניראה luxury quality.
The shipping is really fast unlike my expectation and the product looks exactly same as the AD. Really satisfied my purchase
Perfect
Super set and super store. Buy will not regret.
Think more early received the order, well packed by so much so much.
פשוט מהממםם הצבעים מושלמים אחד אחד ממש אהבתי !!!
The package arrived after a month, well packed. Nothing was spilled. Beautiful colors. Everything is the same as advertising
Very good!
Excellent, opaque colours נמרחים easily top quality safe שאזמין long sets
Perfect perfect no things כאלה מאורז shaped stunning
(Ordered August 23/Delivered August 30 for China shipment & September 3 for USA shipment) I ordered two VIP kits and one included free express shipping from the USA, while the other shipped via FedEx from China. With this store, I receive FedEx express shipments more quickly from China than those sent from my own country! The VIP kit sent from China arrived in only 7 days, while the other VIP kit (including the many other items I bought), arrived in 11 days when sent from the USA. Everything shipped express because the kits included free express shipping. I recommend taking advantage of any free express offers as their typical shipping is a bit slow. The quality of Venalisa products is as good as top brands that sell at a premium, but cost much less. I own 3 different VIP sets, plus most of their other gel products and I have been buying them for 8 years. I have never had any problems (other than slow shipping). Later, I'll try to add more feedback on the individual items I bought.
Really worth recommend to order this suitcase second my מוונליסה והגיע really fast and arrested me במכס or something can be it's עיניין of lucky ולכם yes יעצר but had passed without problem .............................................................................