SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery to Ivanov 3 weeks. I order 2 times.
The goods did not come, but the money came on time
As described. The toothbrash is smooth and great without smell. Shipping was about a moth and week
The box came whole. Bristles at the brush are multi-level.
Wooden brush with multi-colored bristles. Bristles tough enough
Before that I ordered from another store, those brushes I liked more. Although these are not bad, but slightly less bristles
A pair of brushes came without individual cellophane packaging .. And so good. I order the second time. Walked for a long time. The track was not tracked so it was stuck in Russia for 2 months with a mark "transmitted to the carrier"-apparently, the Mail lost (a package of small-ordered 6 pcs)
We got here in a month. Normal brushes.
Medium stiffness bristles) I like
Very long shipping. Before St. Petersburg in a month and a half.
Brushes to the store recommend
Really environmentally friendly. I recommend.
Bristle soft brushes
Medium softness pile. But San. Doctors do not advise long to use. Germs from wood do not wash out...
Thank you all!
Delivery month, everything is fine, a little primete packing
Brush quickly moldy from damp and blackened, need to store without case and let it dry after cleaning immediately
Good brushes. Without damage in excellent condition.
Note that they are less than usual, but this does not interfere
Fast delivery, excellent quality.
I order a second time to myself and my husband. The big difference between black and beige did not notice, so I order both)
Good brush! Moderately tough, comfortable size.
Excellent
The parcel went for a long time, two months, there are no pritenzy to the goods
It's nice to brush your teeth
Well, norms
Everything is perfect. The only one but that's why I put him under a star is that it comes inside the box wrapped in a unnecessary plastic bag.
The goods did not come, the money was returned
The order did not arrived... The store returned the money
Соответвует описанию
продавец отправляет быстро , но видимо в ьмоем случае лежало на почте в Китае долго перед отправкой ,а так в целом все как в описаний щетки хорошие ,щетина идеальная
Todo perfecto 100 % ecologico
отличная щетка-именно то,что было нужно. щетина достаточно мягкая и не царапает эмаль. продавцом и товаром очень довольна. спасибо большое! рекомендую всем.
Щётки с виду неплохие, деревяшка гладкая, довольно аккуратно сделаны. Заказывала пару черных и пару светлых, продавец прислал 2 пары черных.
Качество - огонь!
Excellent products, soft brush. Absolutely recommanded!
Пришли как на фото., 01 очень мягкая и не будет раздражать десна. За свою цену прекрасна.
очень долгая доставка, в остальном норм.
Отличные щетки
Really good quality for this price. in russia they sell the same item five times more expensive!
Товар выглядит как на фото, вроде качественная. Каждая щётка в своей картонной коробочке, конечно мятой) Товар доставлен до Москвы за 6-7 недель.
Время доставки почти 2 месяца. Описание точное, покупкой довольна.
Товар пришел через 2,5 месяца. Долго. Коробочки помятые, но щетки целые. Качество хорошее, запаха нет. Заказом доволен, несмотря на сроки доставки.
Just like in the picture. Very nice Toothbrushes. Took a little over a month to get to Poland.
Wszystko w porządku, jednak szczoteczki są niepotrzebnie zapakowane w plastik.
all ok
dobrze zapakowana i szybko wysłana. zgodna z opisem. bardzo fajna eko szczoteczka
Экологически полезные.Обаботаны гладко.Щетинки аккуратные.Коробки пришли ровные и без вмятин.Правда очень очень долго.
Заказывал в январе, а пришли в апреле. Заказ пришёл в простом почтовом пакете. Одна коробка мятая, но все цело. Щётки бамбуковые, на ощупь приятные. Щетина мягкая.
Все супер, спасибо. Коробочки немного помялись, а так все целое. Хорошая щётка, мне понравилось, мягкая и нежно чистит зубы)