SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Separators are excellent, soft, silicone.
I arrive before time. Excellent Product
The quality is excellent. Went for a month and a half. Everything's fine. Thank you.
The product just arrived, it looks and feels like the description. It's not used yet. I arrive within the deadline.
Everything came in a month. Soft, comfortable.
Ótimo produto
Appears to be a good product. Will give better feedback in a month's time.
All norms
Got it, ladies. Okay.
Compliant delivery thank you
2e PCs included, soft
My wife said it was easier for her to walk now.
Everything's fine.
Very quick.
All good!
Soft corrector, can be worn with closed shoes. Delivery is slightly less than a month.
корректор получила. Спасибо продавцу
Nice soft look like working for me
Suave y muy bueno
очень долго шли, почти 2 месяца
Děkuji jsem spokojená
Мягкие. Шли долго. спасибо продавцу.
Большое спасибо. Очень быстро и в нужном количестве
очень долгая доставка
Товар всё-таки пришел. Спасибо.
Заказом довольна, но шёл очень долго, почти 2 месяца. Качество отличное, как и у всех ортопедических корректоров, на ноге держится хорошо.
Very soft but don't think it will straighten my toe.
заказ получила через месяц.Соответствует описанию.Продавцу спасибо,,5+++++
заказываю третий раз. удобные и не давит обувь на косточку. уже больше года не чувствую боли
Ну не знаю, что сказать.... Не поняла в чем суть, зная эту болезнь кардинально не спасёт, но ощущение, что легче есть
Ottimo grazie
то,что у нас я брала за 310р. здесь купила за 55.42р.разве не круто?!
Order maid on 18th March, received on 17th April. Very nice soft material. I ordered to my grandmother. I don't think they will help her anymore, but definitely relieve.
Пришло в ящик. Долго. Открывал спор, отменил.
Спасибо, очень хорошие.
igual que la foto
до Красноярска шло полтора месяца, мягкие, удобные, как на картинке. можно легко носить с обувью. в упаковке 2 шт
very smooth and comfortable. It wont correct bunion but will help toe posture when wearing tight shoes.
El producto perfecto pero la entrega muy demorada
Ok good
Buen producto lo compro de nuevo
Товар получила, описанию соответствует. Ждала долго, но это уже не вина продавца, он-то отправил быстро и продлил защиту. Спасибо ему за это!
вроде неплохие) спасибо продавцу)
Мама понравилось
доставка месяц. качество нормальное. подойдет на не толстые пальцы.
Product is good, shipping in one month
Llegó en el tiempo estimado. Bien embalado. Goma suave. En las fotos parecía que la goma de meter entre los dedos era más grande.
exactly as in picture, I got it as a present for my grandma, I hope it helps! very soft and flexible
Came with on time. Easy to wear. Soft for fingers. Material some sort of silicon, delicate but adapting to feat.The finger is pushed out, hope that will work if wear.
came fast, well packed. squashy material