SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Before Peter went exactly 2 months
Come quickly. We order a second time. Really liked.
Good patches, came for a month
Very fast shipping, all class, recommend store
Thank you. Got it fast. In practice, I have not tried it yet.
Everything is cool!)
My first patches. Immediately tried-half an hour under the eyes and the skin is noticeably better. I will use it regularly.
Everything is super and very fast.
I order in the 3rd time. Quickly delivered.
Cool patches, the order came unharmed, after the mask the skin is lighter, smoother and smoother! I recommend!
Not tracked, delivery more than a month, dropped in the mailbox. Denser than patches of 60 PCs, more than 30 min do not recommend to hold, dry the skin. Well hold, do not slip
Excellent quality. I order not the first time. Thank you store
Thank you very much!) I take not the first time!) I recommend!) good store!)
Got patches. Not yet used. The packaging is sealed, it came 10 PCs, as ordered. And also, the store put a gift-a magnetic board. Very nice of him!
The goods are good. I take many times already. Delivery in less than a month. Seller recommend.
Went a month, without damage, correspond to the description, threw in the mailbox,
Geri
The effect of patch is more refreshing than smoothing wrinkles. I'm happy with them! Thank You
Prekė užsakyta spalio 26 dieną, gavau gruodžio 10.
Sent very quickly. I haven't used it yet.
As described
All 10 patches came. Not yet tried
Everything is super.
I order not the first time. Very good patches, I shoot swelling instantly. Thank you store, delivery three weeks. Super, I will still order. I recommend.
Correspond to the description. As ordered came 8 pieces. Order to RB was less than a month ordered 11.11 received 05.12. In the case has not yet tried
Very cool
I order the second time, everything comes, everything is safe. Delivery about a month.
I didn't receive my order, store refunded me
быстрая доставка, продавца рекомендую
нормальные
статус заказа"выполнен",но я его так и не получила.на смс продавец не отвечает
норм
super
Teşekkürler hemen denicem
Жаль, но товар так и не получила. Деньги вернули за, что спасибо.
шло долго товар хороший
долгая доставка, но все в итоге пришло.
Nice product, recomand The store
Хорошие патчи, очень люблю их, часто делаю и заказываю. Эти взяла за 86 руб. 5 упаковок, по 2 штуки и жидкости в них много, минимум на 2 процедуры хватит. Срок годности отличный. Доставка правда подкачала, но ничего у меня другие были. Очень нравится эффект - кожа подтягивается, морщинки разглаживаются, единственный минус, то что эффект недолгий всего на пару дней, потом повторять надо. Продавцу спасибо, хороший товар, рекомендую!
Долгая доставка. Жена рада.
Bien reçu reste plus qu’à tester et voir son efficacité
Доставка долгая 3 месяца не пользовалась
thank you.fast delivery :)
Товар не пришёл, спасибо что денежку вернули
до меня посылка так и не дошла, но продавец вернул деньги
Посылка шла в Краснодар 3,5 месяца , трафик не отслеживался . На деле не пробовала
Посылка пришла за полтора месяца
ok
Я очень довольна)
вполне не плохие но доставка долгая