SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank You.
The content is like a cup, just for the face. The shipment took a while but the store extended the protection. It looks good.
Just as beautiful as on the picture not regret my order and so thanks for the good care and it neatly groomed packed thanks to the store.
Good
*****
Happy i got my order earlier than i expected thank the store very much
Thx
Quality wax, would recommend. It heats and applies very nicely, and it pulled out my hair relatively painlessly. Shipping was pretty fast to the US.
Love this product so much ! Smells delish and if use properly works wonders!
pytefol
Package shipment arrived fast. I recommend the store.
Klassss
As ordered and came
Not used yet
Wax is very poor quality, more like paraffin than wax for depilation. Wax does not take hair, do depilation is not possible, only adored the skin. The wax melts on the small plates, and instantly cools, a couple of times did not have time for the nsti as it almost froze. I could not do depilation and threw it away. I bet 4 stars for the fact that the store accepted the dispute. I do not advise the goods.
A month late.
thanks!
Thank you so much
veloce . il prodotto è buono
Отличный воск и быстрая доставка! Рекомендую!
Received quickly in good condition.
it's small pack
Быстро плавится, но не очень пластичный и не всегда захватывает волоски. В целом - неплохо, но розовый справляется лучше
Товар дошел быстро в деле еще не пробовала
fast delivery!
Llegó en excelente estado, antes del tiempo estimado..... gracias al vendedor, muy confiable.
буду пробовать а так быстро пришло
Bien
Good
Envoi rapide Pas encore testé
Хороший воск, качество супер.
very very very long shipping time
receive the product but very late.. more than 2 months
Отличное качество! Хороший воск для депиляции. Брала для депиляции волос над губой. Легко использовать. Не так уж и больно! Рекомендую продавца! В Украину пришло Новой Почтой. Пришлось идти забирать со склада.
пришла посылка очень быстро, не проверял
good
Vinieron antes de lo previsto, vendedor recomendado
thnk u
Ok
Arrivato tutto ok